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CSR policy
The Caja Madrid Group is alert to the needs of our present-day and future societies and of the potential environmental impact generated by its activities. It accordingly pledges to be a socially responsible organisation and, to this end, has deployed an integrated management system whose horizontal principle is Corporate Social Responsibility, and which works to embed CSR standards in the Group’s day-to-day operations in consonance with its mission, vision and values.
Caja Madrid's CSR policy carries its organisational values into every area of activity. The adoption of this policy not only assures compliance with current legislation, but goes beyond legal obligations to encompass the needs and expectations of stakeholder groups, in order to build relationships based on the principle of mutual benefit:
- With customers, a commitment to the best service quality every time, so they can rely on receiving clear, transparent and appropriate information on the products best suited to their needs.
- With our professionals, so they enjoy the best working and personal conditions informed by a spirit of transparency and open communication.
- With our suppliers, so as to forge relations built on trust and mutual benefit, and to foster equal opportunities and a commitment to social responsibility.
- With the environment, promoting an optimum consumption of resources, and developing recycling and reusage systems.
- With society, working to create and carry forward programmes, projects and activities aimed at all social groups, with particular attention to the most socially vulnerable and their families, and to promote equal opportunities and universal accessibility, preferably in concert with other social and public agents.
Caja Madrid wants to be admired by the markets, appreciated by its customers and suppliers, respected by regulators and social organisations and loved by its employees. A sincere, thoughtful and unstinting commitment to sustainable development has won it the trust of the societies where it operates, based on its way of doing business and its social and cultural activity, fostering a culture of innovation and excellence that has placed it at the forefront of its sector and given it a privileged vantage point from which to discern and address the most pressing challenges of our times.