| Professionals |
Develop new plans for the reconciliation of work and personal life and press on with the Optima Programme |
Work-life balance and social benefits |
| Continue creating jobs with the accent on workforce diversity |
Selection |
| Development of new training plans |
Training |
| Motivate staff with award and recognition schemes |
Photography competition |
| Carry out employee awareness training |
Staff training and awareness |
| Customers |
Products and services supporting the financial integration of groups with limited access to finance |
Socially products |
| Development of socially responsible investment funds |
Responsible products |
| Continue with the Customer Care Plan |
Customer care and quality |
| Environment |
ISO 14001 certification of other buildings |
Environmental management |
| Develop an e-learning course on environmental issues |
Staff training and awareness |
| Continue factoring environmental risks in financing operations |
Financial activity |
| Step up awareness training actions |
Staff training and awareness |
| Society |
Development of new studies through the Social Demand Observatory |
Obra Social Programmes |
| Go on evaluating main Obra Social projects by reference to the Social Return Model, adjusting as necessary to improve their efficiency and/or ensure their continued alignment with social demand |
Obra Social Programmes |
| New improvement actions as a result of feedback gathering from Obra Social projects |
Obra Social Programmes |
| Keep up collaborative efforts with universities and vocational training schools, and engage in further sponsorships of CSR events |
Obra Social Programmes |
| Have materiality analyses validated with the help of an independent expert |
Report content |
| Promote job creation initiatives for disabled people and those at risk of social exclusion |
Obra Social Programmes |
| Suppliers |
Continue work on incorporating environmental clauses in supplier contracts |
Supplier selection |
| Press on with embedding social responsibility criteria in supplier selection processes |
Supplier selection |