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Staff satisfaction
Caja Madrid sees staff satisfaction readings as an invaluable resource. It operates a number of systems to survey the Organisation's work climate and record people's views and experiences of key aspects of Group management. Among the tools used are:
- Annual surveys of branches with regard to the perceived quality of the processes and services emanating from Central Services.
- Human Resources teams, who act as a permanent channel for information and analysis on the work climate/atmosphere at the branches they cover. Problems and opportunities are talked over at monthly meetings with Human Resources Management, leading to the set up of working groups or other appropriate actions.
- Climate surveys are a way to identify which factors employees rate most highly and where they see room for improvement. This feedback serves to design and implement specific actions and systems for the good of the Organisation as a whole.
There follows a list of the most significant actions taken in 2006 and 2007 further to the results of the last Climate Survey:
- A “Geographical preference” feature for staff transfers, allowing them to make transfer requests online and keep track of their subsequent progress.
- Redrawing of the competencies system at the organisational level, to improve the functioning of the Results Evaluation System, the Performance-Related Pay System and Professional Development and Promotion.
- Design and implementation of a New Training Actions Service to ensure their maximum fit with each individual's needs and aspirations.
These surveys also provide a way to keep track on how perceptions are evolving in the areas targeted for improvement.