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Accessible channels
Physical accessibility of branches
Physical accessibility of branches: the NOS manual defines a model layout for branches and all their elements which complies in full with accessibility conditions for the disabled.Geographical accessibility
Caja Madrid has 2,018 branches distributed throughout Spain to attend the financial needs of local populations; in some cases, independently of the turnover they actually generate. It also operates a fleet of five Ofibuses that make regular calls to old people's residences, university matriculation days, cultural and sports events and occasions like "Madrid Integración" and the football tournament "Mundialito Convive".Portal accessibility
The portals of Caja Madrid, Obra Social and Fundación Caja Madrid are in possession of the AA certificate awarded by CTIC (Centro Tecnológico de la Información y la Communications) in recognition of their advanced accessibility for visually impaired persons (Read+).ATM accessibility
Caja Madrid was a first mover in adapting its ATMs for visually impaired customers. The new system, a pioneer in Spain, is being rolled out to all machines, equipping them with headsets through which clients hear the same information as displayed on screen. Steps are now being taken to facilitate access to other collectives like wheelchair users or people of short stature.La Casa Encendida
The Caja Madrid cultural centre operates a Global Accessibility Management System exploring new ways to advance in this field. The system is compliant with accessibility standard UNE-170001.Channel personalisation
One way to facilitate channel take-up is to offer customers advanced personalisation tools, so they can stylise the interface according to their preferences. This function is currently available in the Internet Branch (in its Individuals and Business versions) and ATMs, and will shortly be extended to other channels (Telephone Branch, Mobile Branch and TV Branch).