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7.1 million customers. A network of 4,706 ATMs.
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Customers
- 7.1 million customers.
- A network of 2,021 branches at our customers' disposal.
- 4,706 advanced kiosks.
- 83.1% of customers declare themselves very satisfied about the services they have received.
| Where we are aiming |
What we have achieved |
| Promote financial accessibility through products and channels targeting groups at risk of social exclusion. |
Financial accessibility. |
| Design of specific products addressing social demands and the goals of environmental preservation. |
High social benefit products. |
| Offer customers a quality service, with personalised attention zeroing in on their specific needs. |
Customer care, quality and satisfaction. |
| The next steps |
| - Launch of a dedicated web page for the senior segment. |
| - More countries added to the remittance service list. |
| - New products for euro residents, new cards incorporating social benefits. |
| - Sponsorship of integration events with immigrants. |
| - Materiality project. |