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To ensure it effectively covers the topics and indicators reflecting our main social, economic and environmental impacts, we have taken into account the information gleaned from stakeholder groups (listed in the Caja Madrid Corporate Social Responsibility System) through established dialogue channels, as well as external regulations applying to the financial institutional sector and the Organisation’s mission, vision and values.
Work was begun in 2007 on a materiality project with assistance from an outside organisation. Its results, along with those of an internal study conducted in 2006, have highlighted certain stakeholder concerns emerging from the dialogue function of the Caja Madrid CSR Management System.
Four years ago, Caja Madrid set up a permanent CSR steering group whose mission is to promote social responsibility projects within the organisation and to prepare the Corporate Social Responsibility Report. This group, which draws its members from organisational units interfacing with stakeholders, is guided in its work by the conclusions obtained through stakeholder dialogue channels.
The organisational units making up its membership are as listed below:
