| 2.1 Name of organisation. |
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| Name of the organisation |
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| 2.2 Primary brands, products and/or services |
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| Business lines and Group activity |
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| 2.3 Operational structure of the organisation |
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| Governing bodies |
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| Organisational structure |
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| The Group |
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| 2.4 Location of organisation’s headquarters |
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| Head office |
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| 2.5 Number of countries where the organisation operates |
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| National and international presence |
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| 2.6 Nature of ownership and legal form |
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| Legal form |
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| 2.7 Markets served |
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| Nature of markets served |
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| Geographical reach |
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| 2.8 Scale of reporting organisation |
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| No. employees |
14,379 |
13,047 |
12,731 |
persons |
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| Size of organisation |
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| 2.9 Significant changes during the reporting period regarding the organisation’s size, structure or ownership. |
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Significant changes (*)
(*) Note 15 to the annual accounts |
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| 2.10 Awards received during the reporting period |
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| Caja Madrid awards and distinctions |
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