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Environment
Zero Paper
The idea
A pioneering initiative in the finance sector, aimed at reducing paper consumption, improving customer service and aiding towards the conservation of the natural environment.
Throughout, the IT channel has been used as the main alternative for conveying all necessary information to employees, and to those customers who so prefer.
One by-product has been the creation of an electronic integrated statement for corporate and institutional clients with segment-specific products and advertising.
Results
- A total of 13 million euros invested to date.
- A 15% increase in process efficiency.
- A significant reduction in the costs associated to the supply, printing, copying, distribution, storage and destruction of paper. An annual 7% decrease in the consumption of paper translating as a cumulative saving of 23.3 million euros.
- Contribution to conserving the environment.
- A series of efficiency improvements in the organisation’s operating processes, delivering a 25% reduction in the time devoted to the search, distribution, printing, copying and filing of paper documents.