CSR management

Caja Madrid’s CSR management system comprises a set of principles and measures aimed at contributing to long-term sustainable development by balancing economic growth with social cohesion and environmental conservation, taking into account the expectations of stakeholders.

The following points are central to our pursuit of this goal:

• Social responsibility is inherent in Caja Madrid’s core mission as a private non-profit organisation founded to serve society.
• The overriding importance for our organisation of having different stakeholders represented on the Group’s governing bodies.
• Regular update of the Social Responsibility system in line with the main regulatory and advisory benchmarks currently in place, among them the Global Compact, Ecuador Principles, ESBG Principles, UNEP FI, Global Reporting Initiative (GRI), AA1000, EFQM, the Unified Good Governance Code, the European Commission's Green Paper on Savings Banks, the European Commission sponsored European Alliance for CSR, future resolutions of the Spanish Council of State, and others.
• A constantly evolving system focused on meeting stakeholder needs as expressed through the available dialogue channels.