Key issues

The research, analysis and stakeholder consultation activities carried out by Caja Madrid have highlighted the following topics as key issues to be addressed:

• Transparency and ethical conduct.
• Sustainability as an investment factor.
• Innovation as pivotal for social and environmental responsibility.
• Financial inclusiveness.
• Responsible advising and customer service.
• Advanced environmental management.
• Contribution to social development and welfare.
• Integrity and responsible management of people
• Continuous engagement with stakeholders.