Transparency and ethical conduct |
Promote the Caja Madrid branch network's role in managing social, environmental and cultural initiatives. |
Society |
Sustainability as an investment factor |
Develop and implement the Environmental Management System in the new Caja Madrid headquarters. |
Environment |
Continue generating added value for the communities in which Caja Madrid operates, furthering their prosperity. |
Customers
Society |
Continue our support for restoration and preservation of Spain's historic heritage sites as landmarks of our country's architectural and cultural riches. |
Customers
Society |
Innovation as pivotal for social and environmental responsibility |
Identify environmental impact (consumption, components, recycling …) of the hardware acquired (PCs, printers, ATMS …) as factor in purchasing decisions. |
Suppliers |
Financial inclusiveness |
Continue expanding the number of agreements with other countries to facilitate remittances and improve this service. |
Customers |
Pursue further measures to spur the design and improvement of products and services for immigrants. |
Responsible advising and customer service |
Continue offering personalised service to the different customer segments. |
Customers |
Implement a plan in the entire branch network aimed at offering personalised advising and solutions for persons facing difficulties in paying off their loans and debts. |
Advanced environmental management |
Step up the scale of environmental management actions throughout the Group. |
Environment |
Continue supporting renewable energy projects in Spain and internationally. |
Contribution to social development and welfare |
Conduct new studies through the Social Demand Observatory. |
Society |
Develop resource centres for assisting the disabled and socially marginalised groups. |
Support active and healthy ageing projects. |
Integrity and responsible management of people |
Continue strengthening environmental training for Group employees through e-learning courses. |
Environment |
Training programme for recently appointed executives. |
Professionals |
Training programme for technical staff and coordinators in the Group's central departments. |
Adapt qualifying examinations for recruits to the new requirements of the financial community and sector. |
Continuous engagement with stakeholders |
Use information obtained from the keynote Obra Social projects to plan new improvement actions. |
Society |
Deepen and strengthen consultation processes with different stakeholder groups to know their needs and expectations. |
All Stakeholders |