Responsible engagement
The list below sets out the different commitments that Caja Madrid expects from its suppliers as the basis for their engagement.
| Area |
Commitments |
| Rules of conduct |
- Honesty in their personal and managerial conduct.
- An attitude of service towards Caja Madrid's various units and departments.
- Confidentiality.
- Transparency in their dealings with third parties.
|
| Environmental policy |
- Conformity to the environmental management procedures applied internally.
|
| Prevention of occupational hazards policy |
- Commitment to the prevention of on-the-job hazards in their operations.
|
| Quality policy |
- Customer orientation.
- Alignment with Caja Madrid's internal quality management procedures.
- Quality management systems.
|
| Purchasing policy |
- Progressive transmission to suppliers of our sustainable development and environmental values.
|
| Other |
- Measures to foster equal opportunities.
- Participation in or co-operation with social institutions.
|
Caja Madrid has established dialogue channels that allow us to solicit the opinion of organisational units that have requested a service, in order to analyse the level of internal satisfaction with the supplier, make improvements and achieve synergies in inter-unit relations.